Frequently Asked Questions

We care for chronic and complex wounds, including diabetic foot wounds, pressure injuries, surgical wounds that are not healing, venous and arterial ulcers, and other slow-healing or high-risk wounds. 

Yes. Most patients are seen in the comfort of their home, which helps reduce travel, missed appointments, and delays in care. 

Yes. For patients who prefer or require in-clinic care, appointments are available at our Wound Wise wound care clinic. 

Referral requirements depend on your insurance plan. Some plans require a referral from a physician or provider, while others do not. Our team can help determine what is needed. 

Yes. We work with most major insurance plans, including Medicaid. Coverage and referral requirements vary by plan. 

Scheduling depends on availability and clinical need. We aim to see patients as quickly as possible and prioritize wounds that require timely evaluation. 

Our wound care clinic currently can accomadate walk-ins. 

Visit frequency depends on the type of wound, treatment plan, and healing progress. This will be discussed during your initial evaluation. 

Yes. We coordinate with your physician and other providers to support your overall plan of care and ensure continuity. 

No. We serve as a supplemental wound care resource and work alongside existing providers. Our role is to support—not replace—the current plan of care. 

We typically request a patient facesheet, recent care notes (last 30 days), and any wound-specific documentation or testing. Additional details may be requested depending on the case. 

Following patient visits, we provide clinical updates within 72 hours. Documentation is shared via fax or secure email, depending on provider preference and established communication workflows. 

We may see patients in long-term care settings depending on the facility and referral circumstances. Some facilities have preferred wound care partners in place, which can affect whether outside wound care services are utilized.

For patients in skilled nursing facilities (SNFs), coverage and payment responsibilities differ from other care settings. In many cases, wound care services provided during a SNF stay are the responsibility of the patient or facility. Our team can help review the situation and determine whether services are appropriate and how care may be coordinated.